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FAQs
What kind of payment method do you accept?
We accept PayPal Payment which supports major credit cards as well for your purchase.
Do you collecting tax?
We are not collecting tax, and cusotmer is responsible for any import tax or custom duty (if there is any).
How long will you take to ship my purchase?
In general, package will be shipped within 3-4 business days, and tracking number will be provided to you subsequently.
From where will you ship my package?
For customers in North America, most of products will be shipped out from our warehouses located in USA or Canada.
For European customers, most of products will be shipped out from our warehouses located in Italy, Germany, France and United Kingdom.
So you won’t need to wait for too long to receive your purchase regardless where your shipping address is.
For customers in other countries / regions, products will be shipped directly from our partner in China.
What is the difference between Free Express Shipping and Free Standard Shipping?
We will use DHL or UPS for Express Shipping Service, and it takes 7-10 business days to reach to most countries / regions. We will use dedicated shipping service for Free Standard Shipping, and it takes 10-28 business days.
What is your warranty clause?
Every product has up to 12 months warranty, and we provide lifetime customer support / technical support as well.
If I need technical assistance, are you able to help?
We will provide technical assistance to you by e-mail, phone, even tutorials within 24 hours. Please contact us by e-mail: support@qiirunco.com