Shipping policy
QIIRUN ("we" and "us") is the operator of www.qiirunco.com ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability, we try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
QIIRUN offers you with FREE Shipping for any purchase from us.
3. Cut-off Time ,Handling Time & Transit Time
QIIRUN has warehouses located in US, Canada, UK, Germany and China. Depending on inventory availabilities, below handling and transit times are for your reference:
| United States | Canada | United Kingdom | European Country | Other Country | |
| Cut-off Time | 6 PM | 6 PM | 6 PM | 6 PM | 6 PM |
| Handling Time (Business Days) | 3-4 days | 3-4 days | 3-4 days | 3-4 days | 3-4 days |
| Transit Time (Business Days) | 3-7 days | 3-7 days | 3-7 days | 4-10 days | 7-28 days |
| Day | Mon-Fri | Mon-Fri | Mon-Fri | Mon-Fri | Mon-Fri |
4. Delivery Terms
Due to COVID-19, all packaging must undergo strict quality control and disinfection processes before leaving the factory or warehouse to make sure we're keeping all our customers safe. This may cause some delays in the dispatch and shipping time.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
4.1 Dispatch Time
Orders are usually dispatched within 3 to 4 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.2 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Extra charges might be occur and customer are responsible for it.
4.3 P.O. Box Shipping
QIIRUN will ship to P.O. box addresses using postal services only.
4.4 Military Address Shipping
We are unable to ship to military addresses.
4.5 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.