Refund policy

Return Policy

At QIIRUN, our primary goal is to make sure our customers are 100% satisfied. If you're not pleased with your purchase, please contact us at support@qiirunco.com and a Customer Service Representative will be more than happy to assist. While we hope it doesn't come to that, we'll make it as painless as possible with our "30-day Satisfaction Guarantee."

You may be asked to provide the following below:

  • Name
  • Order Number
  • Reason for return
  • Screenshots/ Pictures/ Videos showing the exact issue you are having 

We have a 30-day Satisfaction Guarantee return policy, which means you have 30 days after receiving your item to request a return.

Troubleshooting

If you are experiencing technical issues with the product, we encourage you to contact us before requesting a return or refund. Our experienced technical support team is ready to help you through.  

 How to request a return

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all accessories (if any), and in its original packaging. 
  • To start a return, you can contact us at support@qiirunco.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Restocking Fee

We are not charging restocking fee

Return Shipping Fee

Return Reason

Scenarios

Solution

Return Shipping Fee

For defective products

(Free Return)

 

This happens when the product is incorrect (receiving the wrong item), damaged by the carrier, or defective in another way

 

Return accepted. Customer is required to provide QIIRUN with some pictures or videos to support such claim.

Once verified and confirmed by QIIRUN, QIIRUN is responsible for return shipping fee.

 

For customer remorse

(Non-Free Return)

 

This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item, or arrival late which is out of control of QIIRUN

 

Return accepted.

Customer is responsible for return shipping fee.

Exchanges

We only replace items if they are defective or damaged. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  

Refund Policy

How to request a refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.